Patient FAQ

Frequently Asked Questions — Online Homeopathic Consultation

HomeoConsulting.com

Last Updated: June 2026

This FAQ document is designed to help patients understand how homeoconsulting.com works, what to expect during a consultation, and the terms that apply to the service. For any question not answered here, please contact us at support@homeoconsulting.com.

1. About the Platform

Q: What is homeoconsulting.com?

A: homeoconsulting.com is an Indian online platform that connects patients with qualified homeopathic practitioners for secure, convenient consultations via video or audio call — from the comfort of your home.

Q: Is homeoconsulting.com a registered medical service?

A: homeoconsulting.com provides homeopathic consultation services, which is a recognised complementary healthcare system in India. It is not a conventional allopathic medical service and does not replace the advice of a licensed medical doctor. Patients with serious or emergency medical conditions should seek immediate in-person medical care.

ℹ Homeopathy is complementary healthcare — always inform your medical doctor about any concurrent treatments.

Q: Who are the practitioners on the platform?

A: All practitioners listed on homeoconsulting.com are qualified homeopathic professionals. homeoconsulting.com reserves the right to onboard, suspend, or remove practitioners at its sole discretion. The platform does not guarantee the availability of any specific practitioner at any given time.

Q: Is this platform available across India?

A: Yes. homeoconsulting.com is accessible to patients across all states and union territories of India, subject to stable internet connectivity. Services are currently available only to patients based in India.

2. Registration & Account

Q: How do I register on homeoconsulting.com?

A: Visit www.homeoconsulting.com and click 'Register'. Fill in your full name, date of birth, email address, mobile number, and a brief description of your health concern. Once registered, you can log in to book consultations.

Q: Is registration free?

A: Yes, creating a patient account on homeoconsulting.com is free of charge. Fees apply only when you book and avail a consultation session.

Q: Can I register on behalf of a family member?

A: Yes. You may register a separate patient profile for a family member. For patients under 18 years of age, a parent or legal guardian must register and be present during the consultation.

Q: What should I do if I forget my password?

A: Click 'Forgot Password' on the login page and enter your registered email address. A password reset link will be sent to your email. If you continue to face issues, contact support@homeoconsulting.com.

ℹ For account security, never share your login credentials with anyone.

3. Booking a Consultation

Q: How do I book a consultation?

A: Log in to your patient account, select a practitioner and an available time slot, choose your consultation format (video or audio), and complete payment. A confirmation will be sent to your registered email and mobile number.

Q: How far in advance can I book an appointment?

A: Appointments can be booked up to 30 days in advance, subject to practitioner availability. Slot availability is displayed in real time on the booking page.

Q: Can I choose my preferred practitioner?

A: Yes, you may select from available practitioners displayed on the platform. However, homeoconsulting.com does not guarantee the continued availability of any particular practitioner and reserves the right to reassign appointments if required.

Q: Will I receive a confirmation after booking?

A: Yes. Once your payment is successfully processed, a booking confirmation will be sent to your registered email address and mobile number. Please retain this confirmation for your records.

ℹ If you do not receive a confirmation within 30 minutes, check your spam folder or contact support.

Q: Can I book multiple consultations at once?

A: Yes. You may book multiple sessions for different dates/times. Each booking requires a separate payment confirmation.

4. Fees & Payments

Q: What are the consultation charges?

A: Consultation charges vary based on the type of service, practitioner, and session duration. All applicable fees are clearly displayed on the login/booking page at the time of availing the service. homeoconsulting.com reserves the right to revise charges at any time. The fee displayed at the time of your booking confirmation is the final applicable charge.

ℹ Charges are in Indian Rupees (INR) and inclusive of applicable taxes.

Q: Why do charges vary between sessions?

A: Charges may differ based on consultation type (initial, follow-up, acute, case review), practitioner expertise, session duration, and any applicable promotional or revised pricing. Always refer to the login/booking page for the current applicable fee before confirming your appointment.

Q: What payment methods are accepted?

A: homeoconsulting.com accepts payments through its official online payment gateway, which supports UPI, debit/credit cards, net banking, and popular digital wallets. No cash, cheque, or direct bank transfer payments are accepted or recognised.

Q: What happens if my payment fails?

A: If your payment fails, your appointment will not be confirmed. Please retry the payment or use an alternative payment method. homeoconsulting.com is not responsible for transaction failures caused by your bank, payment gateway, or internet connectivity.

ℹ Do not make multiple payments for the same slot — contact support if you face issues.

Q: Can I get a receipt or invoice?

A: Yes. A payment receipt is automatically generated upon successful payment and is available in your patient portal under 'My Bookings'. You may download it for your records.

5. Cancellations & Refunds

Q: Can I cancel my appointment?

A: Cancellation requests must be submitted through your patient portal or by contacting support@homeoconsulting.com before the scheduled appointment time. Cancellations are subject to the terms outlined in the Patient Policy.

Q: What is the refund policy?

A: All fees paid are non-refundable once a consultation session has commenced. For cancellations made more than 24 hours in advance, a credit note towards a future session may be considered entirely at homeoconsulting.com's discretion. Cancellations within 24 hours attract no refund or credit. homeoconsulting.com's decision on all refund matters is final and binding.

Q: What if I miss my appointment (no-show)?

A: If you fail to attend a scheduled appointment without prior written cancellation, the session will be treated as completed and the full fee will be forfeited. No refund or credit will be issued.

Q: What if the practitioner cancels or the platform has a technical issue?

A: In the event of a cancellation initiated by homeoconsulting.com or a practitioner, you will be offered a rescheduled appointment or a credit note. The platform's liability in such cases is limited to rescheduling or credit at its sole discretion. No additional compensation will be provided.

ℹ homeoconsulting.com's decision on rescheduling and credits is final.

Q: How long does it take to process a refund, if approved?

A: Approved refunds are processed within 10–15 business days to the original payment method. Actual credit timing depends on your bank or payment provider, which is beyond homeoconsulting.com's control.

6. During the Consultation

Q: What do I need for an online consultation?

A: You will need a smartphone, tablet, or computer with a working camera and microphone, a stable internet connection, and a quiet, private space. Ensure your device is charged and your browser/app is updated before the session.

Q: How do I join my session?

A: A session link or call details will be provided in your confirmation email and patient portal. Click the link at your scheduled time to join the consultation. Please be ready 5 minutes before the start time.

Q: What if I experience technical difficulties during the session?

A: If you face technical issues (connectivity, audio/video problems), try rejoining using the session link. homeoconsulting.com is not liable for session disruptions caused by your device, internet connection, or third-party platforms. Contact support if the issue persists.

Q: Can I record the consultation?

A: No. Recording of consultation sessions — whether audio or video — is strictly prohibited without explicit prior written consent from the practitioner. Unauthorised recording may result in immediate account termination.

Q: How long is a typical consultation?

A: Session duration varies by consultation type and is indicated on the booking page. Sessions run for the scheduled duration only. Additional time is not guaranteed and may be charged separately.

Q: What information should I have ready for my first consultation?

A: For the best consultation experience, have the following ready: a description of your main complaints and symptoms, duration and history of the condition, any existing medical reports or prescriptions (upload via the portal if possible), family medical history, and lifestyle details including diet and sleep patterns.

7. Remedies & Treatment

Q: Will I receive a remedy prescription after the consultation?

A: Yes. Following the consultation, your practitioner will provide remedy recommendations through the secure patient portal. Remedy names, potency, dosage, and instructions will be shared in writing.

Q: Does homeoconsulting.com supply or deliver remedies?

A: homeoconsulting.com is a consultation platform and does not supply or deliver homeopathic remedies. Patients are responsible for procuring remedies from a licensed homeopathic pharmacy of their choice.

Q: Are the remedy recommendations guaranteed to work?

A: Homeopathic remedies are individualised and their effects can vary from person to person. homeoconsulting.com and its practitioners make no representations, warranties, or guarantees — express or implied — regarding treatment outcomes or remedy efficacy. Results depend on multiple individual factors.

ℹ Always inform your practitioner of any changes in your condition during follow-up consultations.

Q: Can I continue my existing allopathic medicines alongside homeopathy?

A: Yes, but you must disclose all current medications to your practitioner at the beginning of the consultation. Do not discontinue any prescribed allopathic medication without consulting your medical doctor. homeoconsulting.com is not responsible for adverse effects arising from undisclosed concurrent medications.

8. Privacy & Data

Q: Is my personal and health information secure?

A: Yes. homeoconsulting.com uses encrypted, secure servers to store all patient data. Your information is handled in accordance with our Privacy Policy and applicable Indian data protection laws.

Q: Will my information be shared with third parties?

A: Your personal and health information will not be shared with any third party without your explicit consent, except where required by law. homeoconsulting.com does not sell patient data.

Q: Are consultation sessions recorded by the platform?

A: Consultation sessions are not recorded or stored by homeoconsulting.com unless explicit written consent is provided by both the patient and practitioner for a specific purpose.

Q: How can I access or delete my data?

A: You may request access to, correction of, or deletion of your personal data by submitting a request through the patient portal or by emailing support@homeoconsulting.com. Requests will be processed within a reasonable timeframe as per applicable law.

9. Account & Platform Policies

Q: Can my account be suspended or terminated?

A: Yes. homeoconsulting.com reserves the exclusive right to suspend, restrict, or permanently terminate any patient account — with or without notice — for violations of the Patient Policy, Code of Conduct, misuse of the platform, or any conduct deemed detrimental to the platform or its practitioners. No refund will be issued in such cases.

Q: Can I transfer my account or sessions to another person?

A: No. Patient accounts and booked sessions are non-transferable. Each account is personal to the registered patient.

Q: Can homeoconsulting.com change its policies?

A: Yes. homeoconsulting.com reserves the sole right to update, amend, or replace its policies at any time. Changes are effective upon posting to the website or patient portal. Continued use of the platform constitutes acceptance of the revised policies.

Q: Which law governs this platform?

A: homeoconsulting.com is governed by the laws of India. Any disputes arising from the use of the platform are subject to the exclusive jurisdiction of competent courts in India.

10. Support & Grievances

Q: How do I contact customer support?

A: You can reach our support team via the Help section of your patient portal or by emailing support@homeoconsulting.com. We aim to respond within 2 business days.

Q: How do I raise a formal complaint?

A: Formal complaints can be submitted through our Grievance portal at homeoconsulting.com/grievance. Please include your booking details and a clear description of the issue. All complaints are reviewed and responded to within 7 business days.

Q: What if I am dissatisfied with a consultation?

A: We take patient experience seriously. If you are dissatisfied with a consultation, please raise a complaint through the grievance portal with supporting details. homeoconsulting.com will review the matter and respond. Dissatisfaction with a remedy outcome does not automatically qualify for a refund.

ℹ homeoconsulting.com's decision on complaints is final and binding.

Still have questions?

This FAQ is for informational purposes only and is subject to the full Patient Policy available at homeoconsulting.com.

Doctor FAQs