Doctor & Practitioner FAQ
Frequently Asked Questions for Empanelled Practitioners
HomeoConsulting.com
Last Updated: June 2026
Applicable To All Empanelled Practitioners
- Homeopathic Doctors
- Physiotherapists
- Clinical Psychologists
- Dieticians & Nutritionists
This FAQ addresses the most common questions from doctors and healthcare practitioners joining homeoconsulting.com. It is a companion document to the Practitioner Empanelment & Service Policy. In case of any conflict, the Policy prevails. For queries not covered here, write to support@homeoconsulting.com.
1. About the Platform & Joining
Q: What is homeoconsulting.com?
A: homeoconsulting.com is an Indian online healthcare platform that connects qualified practitioners — Homeopathic Doctors, Physiotherapists, Clinical Psychologists, and Dieticians — with patients for secure video/audio consultations. It is a genuine work-from-home earning opportunity designed for healthcare professionals across India.
✔ All four disciplines are treated equally as 'Doctors' on the platform.
Q: Who can join as a practitioner?
A: Any qualified healthcare professional in one of the four disciplines — Homeopathy (BHMS or equivalent), Physiotherapy (BPT or equivalent), Clinical Psychology (M.Phil/RCI registered), or Dietetics & Nutrition (B.Sc./M.Sc. or equivalent) — with valid registration from the relevant regulatory body (CCH, IAP, RCI, or IDA) can apply to join.
Q: Is this a job or a freelance arrangement?
A: This is an independent professional service arrangement only — not an employment contract, partnership, joint venture, or business association of any kind. You work as a fully independent practitioner offering your services through the platform. homeoconsulting.com is not your employer, partner, or business associate, and does not provide any fixed salary, retainer, or guaranteed income.
⚠ Empanelment on homeoconsulting.com does not create any partnership or affiliation with the platform.
Q: Does homeoconsulting.com offer any partnership or business association?
A: No. homeoconsulting.com does not offer any partnership, joint venture, revenue-sharing arrangement, business association, or any other form of commercial tie-up to any doctor or practitioner. The platform is a neutral technology intermediary that connects independent practitioners with patients. Your relationship with the platform is limited to: you provide consultations, the platform collects fees and credits your earnings after adjustments.
⚠ Any person claiming to offer a partnership with homeoconsulting.com on behalf of the platform should be reported to support@homeoconsulting.com immediately.
Q: How do I apply to join the platform?
A: Visit homeoconsulting.com/practitioner and complete the online registration form. Upload your required documents (degree certificate, registration certificate, ID proof, PAN card, bank details, and photograph). Your application will be reviewed and you will be notified of approval within the stipulated time.
Q: How long does the approval process take?
A: Applications are typically reviewed within 5–7 business days, subject to document completeness and verification. homeoconsulting.com reserves the right to request additional documents or reject applications without assigning a reason.
Q: Can I practice in multiple disciplines on the platform?
A: No. Each practitioner account is registered under a single declared discipline. If you hold qualifications in more than one field, you must register and be verified separately under each discipline. This ensures patients are matched with the right expertise.
2. Platform Fee & Earnings
Q: What is the Platform Empanelment Fee?
A: The Platform Empanelment Fee is ₹15,000 (Rupees Fifteen Thousand only), valid for 3 years from the date of account activation. This fee grants you access to the platform, patient bookings, scheduling tools, payment collection, and all practitioner support services.
ℹ All fees are in INR and inclusive of applicable taxes.
Q: Do I have to pay ₹15,000 from my own pocket upfront?
A: The ₹15,000 fee is progressively adjusted against your consultation earnings. This means the platform recovers its fee from what your patients pay — not directly from your personal funds in separate instalments. You begin earning from your first consultation, and a portion of each payment is adjusted toward the fee until fully recovered. Once recovered, you receive your full applicable earnings.
✔ You do not lose money from your own pocket — the fee is recovered from your consultation income.
Q: How exactly does the fee adjustment work?
A: When a patient pays for your consultation, the platform retains a portion of that payment as fee adjustment until the cumulative ₹15,000 is fully recovered. The adjustment rate and schedule will be communicated to you at account activation. After full recovery, your earnings are credited to your bank account as per the payout schedule.
Q: Is the Platform Fee refundable?
A: No. The Platform Empanelment Fee of ₹15,000 is strictly non-refundable once your account is activated, regardless of the number of consultations conducted or the reason for leaving the platform.
⚠ Account termination due to a policy violation will also result in forfeiture of any pending earnings in addition to the fee.
Q: What happens to the fee if my account is terminated for a violation?
A: If your account is terminated due to a policy violation (e.g., sharing contact details with patients), all pending earnings will be forfeited and no portion of the Platform Fee will be refunded or credited. homeoconsulting.com may additionally initiate legal proceedings for breach of contract.
⚠ Violations are taken extremely seriously. All decisions on termination and forfeiture are final.
Q: What are the consultation charges for patients?
A: Consultation charges are set in consultation with the platform and displayed to patients on the login/booking page in INR at the time of booking. Charges may vary by discipline, session type, duration, and platform pricing policy. homeoconsulting.com reserves the right to revise charges; practitioners will be notified of material changes.
Q: How and when will I receive my earnings?
A: Your earnings (consultation fees after fee adjustment and applicable TDS) are credited to your registered bank account on a periodic basis — weekly, fortnightly, or monthly as communicated by the platform. You can view your earnings statement in the Practitioner Portal under 'My Earnings'.
Q: Will TDS be deducted from my earnings?
A: Yes. TDS (Tax Deducted at Source) will be deducted as applicable under the Indian Income Tax Act, 1961. A TDS certificate (Form 16A) will be provided periodically. You are independently responsible for your own income tax returns, GST registration (if applicable), and all other statutory compliances.
✔ Consult a tax professional for advice on your individual tax obligations.
Q: Does the platform guarantee a minimum number of patients or earnings?
A: No. homeoconsulting.com does not guarantee any minimum number of patient bookings or a minimum level of earnings. Patient allocation depends on your profile completeness, ratings, availability, and patient demand. Consistent quality consultations and a strong profile improve your visibility on the platform.
Q: Can I set my own consultation charges?
A: Consultation charges are structured in consultation with the platform and may be influenced by your experience, specialisation, and market rates. You cannot unilaterally set or change your fees without platform approval. All charges are displayed to patients by the platform.
3. Conducting Consultations
Q: How will I receive patient bookings?
A: Once your account is active, patients can view your profile and book appointments through the platform. You will receive booking notifications via the Practitioner Portal and your registered email/mobile. Your calendar must be kept updated to reflect accurate availability.
Q: How do I conduct a consultation session?
A: At the scheduled time, log in to your Practitioner Portal and join the session via the platform's built-in video/audio consultation tool. Sessions are conducted through the platform's secure interface — do not use any external app or communication channel.
⚠ Using WhatsApp, Zoom, or any external platform for patient consultations is a policy violation.
Q: What should I do if a patient does not join the session?
A: If a patient does not join within 10 minutes of the scheduled time, mark the session as a 'no-show' in the portal. The patient will be charged the full fee as per the platform's cancellation policy. Contact support if you face any technical difficulties.
Q: Can I cancel or reschedule a confirmed appointment?
A: Yes, but only with at least 4 hours advance notice through the Practitioner Portal. Repeated cancellations without valid reason will negatively affect your rating and may lead to account action. For emergencies, contact support immediately.
Q: What should I do after each consultation?
A: Within 24 hours of completing a session, submit your consultation notes, remedy/treatment recommendations, dietary advice, or exercise plan (as applicable to your discipline) through the Practitioner Portal. These are shared with the patient and form part of the official consultation record.
Q: Can I conduct consultations outside the platform with patients I met here?
A: Absolutely not. Conducting consultations outside the platform with patients sourced through homeoconsulting.com is a serious violation of the Practitioner Policy. It constitutes a breach of contract and will result in immediate account termination, forfeiture of all earnings, and potential legal action.
⚠ This includes redirecting patients to your clinic, personal number, or any other platform.
Q: What if a patient's case requires in-person examination or emergency care?
A: If a patient's condition requires physical examination, emergency care, or services beyond what online consultation can safely provide, you must clearly advise them to seek in-person medical care immediately. Document this recommendation in your consultation notes. Do not attempt to manage emergency conditions remotely.
Q: How many consultations can I take per day?
A: There is no fixed cap on the number of daily consultations. However, you must only accept appointments you can genuinely attend and conduct with full attention. Overbooking that results in rushed sessions or no-shows will negatively impact your patient ratings.
4. Technical Setup & Requirements
Q: What equipment do I need to conduct consultations?
A: You need a laptop or desktop computer (preferred), a working webcam, a clear microphone (headset recommended), and a stable broadband internet connection of at least 10 Mbps. A quiet, well-lit, and private room is mandatory for all sessions. Tablets with keyboards are acceptable as a secondary option.
⚠ Poor audio/video quality that affects patient experience may result in negative ratings and account action.
Q: Can I use my mobile phone for consultations?
A: Until the homeoconsulting.com mobile application is officially launched, mobile phones are not recommended as primary devices for conducting consultations due to screen size and stability limitations. A laptop or desktop is strongly preferred to ensure a professional experience for patients.
Q: Is there a homeoconsulting.com mobile app?
A: The homeoconsulting.com dedicated mobile application is currently under development. Once launched, all practitioners will be required to install and use it. You will be notified well in advance of the app launch and any mandatory transition.
✔ Watch your registered email and the Practitioner Portal for app launch announcements.
Q: What should I do if I face a technical issue during a session?
A: If your internet drops or you face a technical difficulty mid-session, try reconnecting immediately. Notify the patient through the portal chat if the session is disrupted. Contact support@homeoconsulting.com with your session ID if the issue is unresolved. The platform will review the situation and determine appropriate action.
Q: Is my consultation environment important?
A: Yes. You must conduct all sessions from a private, quiet, well-lit space with a professional or neutral background. Avoid conducting sessions in public places, vehicles, or noisy environments. Your appearance and environment directly represent the platform's professional standards.
5. Prohibition on Sharing Contact Details
Q: Can I share my mobile number with a patient?
A: No. Sharing your personal mobile number, WhatsApp, Telegram, or any other contact detail with patients is strictly prohibited. All communication must occur exclusively through the homeoconsulting.com platform and its official tools.
⚠ This is a zero-tolerance policy. Violation leads to immediate termination and forfeiture of all earnings.
Q: Can I share my clinic address or social media handles?
A: No. You may not share your clinic address, home address, personal email, social media profiles (Instagram, Facebook, LinkedIn, etc.), or any other means of contact with patients — whether during, before, or after a consultation.
⚠ Any off-platform solicitation, including asking patients to 'follow' you or 'visit your clinic', is a policy violation.
Q: What if a patient asks for my personal contact details?
A: Politely decline and explain that all communication must go through the homeoconsulting.com platform for their safety and privacy. You may report such patient requests to support@homeoconsulting.com. Do not exchange any details under any circumstances, even if the patient insists.
Q: How does the platform detect contact sharing violations?
A: homeoconsulting.com actively monitors platform activity, patient feedback, and complaints. Patients who report receiving off-platform contact requests are taken seriously, and any such complaint is treated as prima facie evidence. The platform may also conduct periodic audits. All findings and decisions are final.
⚠ Any patient complaint of this nature triggers an immediate investigation.
Q: What are the exact consequences if I share my contact details?
A: Consequences include: (1) Immediate and permanent account termination without prior notice; (2) Forfeiture of all pending earnings — no amount will be paid; (3) No refund of any portion of the Platform Fee; (4) Civil and/or criminal legal proceedings under Indian law for breach of contract; (5) Reporting to your professional regulatory body (CCH/RCI/IAP/IDA) for disciplinary action. homeoconsulting.com's decision is final and binding.
⚠ These consequences apply regardless of the amount involved or the intent behind sharing.
6. Professional Standards & Compliance
Q: Am I required to follow Indian telemedicine guidelines?
A: Yes. All practitioners must comply with the Telemedicine Practice Guidelines, 2020 issued by the Board of Governors of the Medical Council of India (as applicable to their discipline) and any subsequent updates. You are also required to follow the Digital Personal Data Protection Act, 2023 and the IT Act, 2000 in handling patient data.
✔ Ignorance of applicable law is not a valid defence. Stay updated on regulations relevant to your discipline.
Q: Can I prescribe medications through the platform?
A: Only practitioners whose discipline and regulatory framework permit prescribing may do so within their scope of practice. Homeopathic Doctors may prescribe homoeopathic remedies as per CCH guidelines. Physiotherapists, Dieticians, and Clinical Psychologists must strictly operate within their respective scope of practice and must not prescribe pharmaceutical drugs.
Q: What if a patient's condition is outside my scope of practice?
A: You must clearly communicate the limitation to the patient, recommend they consult the appropriate specialist, and document this in your consultation notes. Never attempt to advise, diagnose, or treat outside your qualified discipline — doing so is a serious professional and legal risk.
Q: Do I need to maintain patient records?
A: Yes. Post-consultation notes must be submitted through the Practitioner Portal within 24 hours of each session. These records are important for patient continuity of care, professional accountability, and regulatory compliance. The platform maintains a secure record of all submissions.
Q: What happens if a patient files a complaint against me?
A: Patient complaints are reviewed by homeoconsulting.com. You will be given an opportunity to respond. Depending on the nature of the complaint, the platform may issue a warning, temporarily suspend your account, or permanently terminate it. For complaints involving professional misconduct, the platform may report the matter to the relevant regulatory body.
Q: Can the platform verify or re-verify my credentials after registration?
A: Yes. homeoconsulting.com reserves the right to re-verify your credentials, registration status, and documents at any time. You must cooperate fully and provide updated documents promptly. Failure to comply or submission of falsified documents will result in immediate termination and legal action.
7. Patient Ratings & Profile
Q: How does the patient rating system work?
A: After each consultation, patients are invited to rate their experience on the platform. Ratings directly affect your profile visibility and patient allocation. Practitioners with consistently high ratings receive better placement in search results and more patient bookings.
Q: What is the minimum acceptable rating?
A: homeoconsulting.com will communicate the minimum acceptable average rating. Sustained ratings below this threshold may result in reduced visibility, a performance warning, temporary suspension, or in serious cases, account termination. Always aim to provide high-quality, professional consultations.
Q: Can I ask patients to give me a good rating?
A: No. Soliciting, manipulating, or incentivising patient reviews — whether directly or indirectly — is a policy violation. Ratings must reflect genuine patient experience. Engaging in rating manipulation may result in account suspension.
✔ Let your quality of care speak for itself.
Q: How do I keep my profile attractive to patients?
A: Keep your profile complete and updated: add a professional photograph, accurate qualifications, specialisations, years of experience, and languages spoken. A complete, well-written profile builds patient trust and improves your ranking on the platform.
Q: Can I promote my homeoconsulting.com profile on social media?
A: You may share your homeoconsulting.com public profile link on your personal social media to attract patients to the platform. However, you must not use the homeoconsulting.com brand logo or name in any way that implies endorsement or partnership without written permission from the platform.
8. Privacy, Data & Confidentiality
Q: Is patient information I access on the platform confidential?
A: Yes, absolutely. All patient data — including their health history, consultation details, personal information, and contact details — is strictly confidential. You may use this information only for the purpose of delivering the booked consultation.
⚠ Disclosing patient information in any form is a serious legal and ethical violation.
Q: Can I save or store patient data outside the platform?
A: No. Patient data accessed through the platform must not be copied, stored, or shared outside the platform systems. Any unauthorised storage or handling of patient data may violate the Digital Personal Data Protection Act, 2023 and will result in account termination and legal action.
Q: Can I record consultation sessions?
A: No consultation session may be recorded by the practitioner without the explicit prior written consent of the patient. Unauthorised recording is a serious violation of patient privacy and will result in immediate account termination and potential legal proceedings.
ℹ homeoconsulting.com does not record or store consultation sessions without consent of both parties.
Q: How is my personal data as a practitioner protected?
A: Your personal and professional data submitted during registration is handled securely in accordance with the platform's Privacy Policy and applicable Indian data protection laws. Your data will not be shared with third parties without your consent except where required by law.
9. Account Management & Termination
Q: Can I deactivate my account temporarily?
A: Yes. If you need a break (e.g., travel, illness, or personal reasons), you may set your availability to 'unavailable' in the Practitioner Portal, which will pause new bookings. For a formal temporary deactivation, contact support@homeoconsulting.com with the reason and expected duration.
Q: Can I permanently close my account?
A: Yes. You may request permanent account closure by writing to support@homeoconsulting.com. However, any outstanding fee adjustment balance or pending earnings will be settled as per the Practitioner Policy before closure. The Platform Fee is non-refundable under any circumstances.
Q: On what grounds can the platform terminate my account?
A: homeoconsulting.com may terminate your account immediately, with or without notice, for: sharing contact details with patients, misrepresenting credentials, repeated no-shows, breach of patient confidentiality, off-platform solicitation, sustained poor ratings, violation of Indian law, or any conduct deemed harmful to patients or the platform. All termination decisions are final.
⚠ There is no minimum notice requirement for termination due to policy violation.
Q: Can I appeal a termination decision?
A: You may submit a written representation to support@homeoconsulting.com within 7 days of receiving the termination notice. homeoconsulting.com will review the representation and communicate its decision. The platform's final decision is binding. Filing a representation does not stay the termination or reinstate access.
Q: Can the platform change its policies?
A: Yes. homeoconsulting.com reserves the right to amend, update, or replace any policy at any time. Updated policies will be published on the Practitioner Portal and communicated via email. Continued use of the platform after any update constitutes unconditional acceptance of the revised terms.
✔ Check the Practitioner Portal regularly for policy updates.
12. Support & Grievances
Q: How do I contact practitioner support?
A: You can raise a support request through the 'Help' section of your Practitioner Portal or by emailing support@homeoconsulting.com. Include your registered email, practitioner ID, and a clear description of the issue. We aim to respond within 2 business days.
Q: How do I raise a formal grievance?
A: Formal grievances can be submitted through homeoconsulting.com/grievance. Provide full details of the issue, relevant booking/session IDs, and any supporting evidence. Grievances are acknowledged within 2 business days and resolved within 7 business days. homeoconsulting.com's decision on all grievances is final and binding.
Q: What if I have a dispute about my earnings?
A: Log in to the Practitioner Portal and check your earnings statement under 'My Earnings'. If you identify a discrepancy, raise a support ticket with the specific session details and the amount in question. Disputes must be raised within 30 days of the relevant payout. homeoconsulting.com will investigate and respond within 7 business days.
Q: Which law governs my agreement with the platform?
A: Your empanelment and all related matters are governed by the laws of India. Any dispute arising from your use of the platform or this agreement is subject to the exclusive jurisdiction of competent courts in India. By registering on the platform, you unconditionally accept this jurisdiction.
11. No Guarantee, Medical Liability & Legal Position
Q: Does homeoconsulting.com guarantee that I will get patients?
A: No. homeoconsulting.com makes absolutely no guarantee — express or implied — regarding the number of patients you will receive, the frequency of bookings, or the income you will earn. Consultations begin only when a patient independently finds your profile and books a session with you through the platform. The platform does not assign, promise, or guarantee any minimum patient load or earnings.
⚠ Earning potential depends on your profile quality, ratings, availability, discipline, and patient demand.
Q: When can I start taking consultations?
A: You can start accepting and conducting consultations only after: (1) your registration is approved by homeoconsulting.com; (2) your account is fully activated; and (3) a patient independently books and confirms a session with you through the platform. The platform does not arrange or assign patients to you outside of this organic booking process.
Q: Am I responsible for the medicines or treatment I prescribe?
A: Yes — completely and solely. Any medicine, homeopathic remedy, dietary plan, exercise regimen, physiotherapy protocol, or psychological advice you prescribe or recommend during a consultation is entirely and exclusively your responsibility as a qualified professional. homeoconsulting.com has no role in your clinical decisions and bears absolutely no liability for your prescriptions, recommendations, or their outcomes.
⚠ If a patient suffers any adverse effect from your prescription or advice, you alone bear full legal, professional, and moral responsibility.
Q: Can a patient sue homeoconsulting.com for a bad prescription or wrong treatment?
A: No. homeoconsulting.com is a technology platform and does not prescribe, recommend, or supervise any medical treatment. The platform is not a party to the clinical relationship between a Practitioner and a Patient. Any patient complaint, consumer case, or legal action arising from a prescription, remedy, or treatment recommendation is directed solely against the Practitioner — not homeoconsulting.com.
Q: Do I need professional indemnity insurance?
A: Yes. Practitioners are strongly advised — and where required by their regulatory body or applicable Indian law, mandated — to carry their own professional indemnity insurance. homeoconsulting.com does not provide any professional indemnity coverage to any Practitioner. You are solely responsible for protecting yourself against professional liability claims.
Q: Can I use homeoconsulting.com's name if a patient files a consumer complaint?
A: No. homeoconsulting.com must not be named or implicated in any consumer, clinical, or professional complaint arising from your consultation or prescription. The platform's role is limited to facilitating the booking and payment — all clinical responsibility rests with you. Attempting to shift liability to the platform is a breach of the Practitioner Policy and may result in account termination and legal counterclaims.
⚠ homeoconsulting.com will defend itself vigorously against any misattribution of clinical liability.
Q: What laws am I personally responsible for complying with?
A: You are independently and personally responsible for complying with all applicable Indian laws and professional regulations, including but not limited to: the Telemedicine Practice Guidelines 2020, the Digital Personal Data Protection Act 2023, the Consumer Protection Act 2019, the IT Act 2000, Income Tax Act 1961 (TDS/ITR), GST regulations (if applicable), and all professional codes issued by CCH, RCI, IAP, or IDA. homeoconsulting.com is not responsible for your regulatory non-compliance.
⚠ Ignorance of applicable law is not a valid defence.
Q: Is homeoconsulting.com a medical institution or healthcare provider?
A: No. homeoconsulting.com is a technology intermediary platform only. It is not a medical institution, hospital, clinic, healthcare provider, or any form of regulated medical service. The platform does not hold any clinical licence on behalf of practitioners and does not supervise, review, or approve any consultation, prescription, or clinical decision.
Q: What happens if I give advice outside my qualified discipline?
A: Advising, diagnosing, or treating outside your registered and qualified discipline is a serious professional, legal, and ethical violation. It is also a breach of the Practitioner Policy. homeoconsulting.com may terminate your account immediately. You will additionally face personal liability under Indian consumer protection and healthcare laws, and may be reported to your regulatory body. The platform bears no responsibility for such violations.
Have more questions?
Reach us at support@homeoconsulting.com or visit homeoconsulting.com/practitioner
We are here to help you succeed on the platform.
This FAQ is a summary guide. The full Practitioner Empanelment & Service Policy governs all matters.
© 2026 HomeoConsulting.com — All Rights Reserved. Confidential Practitioner Document.